Return Policy

Return & Refund Policy

Effective Date: August 1, 2026

IMPORTANT NOTICE: Mary Mobile is not currently offering or selling wireless service plans or telecommunications services. At this time, Mary Mobile offers retail products and accessories only. If Mary Mobile introduces wireless or telecommunications services in the future, separate service agreements, terms and conditions, and any applicable cancellation, return, and refund policies will be published and will govern those services under applicable law. 

Return Eligibility

Most new, unused products may be returned within 30 days of delivery unless otherwise stated on the product page.

To qualify for a return:

  • The item must be in new, unused, and resalable condition.

  • All original packaging, manuals, accessories, and included components must be returned.

  • The product must not show signs of installation, use, abuse, alteration, or accidental damage.

  • Proof of purchase is required.

  • A Return Merchandise Authorization (RMA) must be obtained before returning merchandise.

Returns received without prior authorization may be refused.

Restocking Fee

Unless prohibited by law or otherwise stated in writing, approved returns are subject to a 15% restocking fee.

If the manufacturer, distributor, or supplier imposes an additional restocking fee, return processing charge, or similar fee, that amount may also be deducted from the refund where permitted by applicable law.

Return Shipping

Unless the return is the direct result of our error or a confirmed manufacturer defect upon arrival, customers are responsible for:

  • Return shipping costs;

  • Appropriate packaging to prevent shipping damage;

  • Shipping insurance (recommended);

  • Any manufacturer-imposed return shipping or processing charges.

Original shipping charges, expedited shipping charges, and similar delivery fees are non-refundable unless required by applicable law.

Manufacturer Policies

Many products sold by Mary Mobile are fulfilled by manufacturers or authorized distributors.

Certain products may:

  • Require manufacturer authorization before a return is accepted;

  • Be subject to manufacturer inspection;

  • Be covered by a manufacturer's warranty instead of a return;

  • Have manufacturer-specific return restrictions.

Where applicable, Mary Mobile will assist customers with the appropriate return or warranty process.

Defective or Damaged Products

If your order arrives damaged or appears to have a manufacturing defect, please contact Mary Mobile as soon as reasonably possible after delivery.

Depending on the circumstances, we may:

  • Replace the product;

  • Arrange for warranty service;

  • Authorize a return;

  • Issue a refund where appropriate; or

  • Provide another reasonable resolution.

Non-Returnable Items

Unless required by applicable law, the following are generally not eligible for return:

  • Final Sale items;

  • Clearance merchandise;

  • Special-order or custom-order products;

  • Personalized products;

  • Gift cards;

  • Digital products or downloads;

  • Products that have been installed, assembled, modified, damaged, or used beyond reasonable inspection.

Additional product-specific restrictions may appear on individual product pages.

Refund Processing

After an authorized return is received and inspected, eligible refunds will be issued to the original payment method, less any applicable:

  • 15% Mary Mobile restocking fee;

  • Manufacturer or supplier restocking fees;

  • Return shipping charges, where applicable;

  • Original shipping charges; and

  • Other disclosed non-refundable charges.

Refund processing times vary by payment provider and financial institution.

Exchanges

Eligible products may be exchanged for the same item or another available product, subject to inventory availability.

Fraud Prevention

Mary Mobile reserves the right to refuse returns, deny refunds, limit return privileges, cancel transactions, or require additional verification where fraud, abuse, excessive return activity, suspected theft, chargeback abuse, or other misuse is reasonably suspected.

Consumer Rights

Nothing in this Return & Refund Policy limits any rights provided under applicable federal, state, or local law. Where applicable law provides greater consumer protections, those protections will apply.

Contact Us

If you have questions regarding a return or need to request a Return Merchandise Authorization (RMA), please contact Mary Mobile Customer Support before returning merchandise. Support@marymobile.com